VolunteerMatters | YMCA
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OVERVIEW

Across the country, YMCAs are addressing the unique needs of more than 10,000 communities with the help of dedicated volunteers. There are already more than 600,000 volunteers working on behalf of the YMCA, providing invaluable support and service. Imagine the transformational impact in communities nationwide if Ys could mobilize their current volunteers and activate more of their members and neighbors in service through the Y!

To realize this vision, YMCA of the USA (Y-USA) collaborated with VolunteerMatters to customize a volunteer management system that will allow YMCAs to recruit, manage and retain their volunteers more effectively. This system improves the user experience and functionality associated with every aspect of the volunteer onboarding, management and engagement process to make it easier for staff, volunteers, and prospective volunteers to advance the Y’s cause.

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Volunteer Portal

The Y-branded, web-based volunteer portal provides a central forum for Y volunteers and staff alike. Prospective volunteers can browse a catalog of volunteer opportunities and apply to become an active volunteer. Through the portal, active volunteers can: apply for new credentials, update their profile, check-in and out of current assignments, sign-up for future needs, and submit feedback surveys for completed assignments, . There are also opportunities to participate in online discussions, upload photos and videos from their volunteer experiences, and share assignment and project details on social media.

VOLUNTEER APPLICATION AND ONBOARDING

Move your entire application process online to encourage consistency in volunteer vetting, eliminates paperwork, centralizes documentation, and ensures a secure and convenient process for your volunteers and staff.

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INTEGRATED CREDENTIAL TRACKING AND BACKGROUND CHECKS

Many volunteer projects may require special background checks, training or certifications (for example, child abuse prevention training or first aid). VolunteerMatters helps your Y mitigate risk through the use of systematic and automated processes for legal waivers, policy statements, certifications and integrated background checks.

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RECRUIT VOLUNTEERS

You can advertise your Y’s volunteer opportunities by creating an online catalog, email invitations and one-click social media posts. Create any number of volunteer projects with the flexibility to support multiple types of volunteering including shift work, item donations, task assignments, and positions.

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VOLUNTEER MANAGEMENT

Through the online portal, your staff can easily manage volunteer schedules, assignments, attendance and volunteer communication. The system provides automated communications to confirm sign-ups, remind volunteers about upcoming assignments, thank volunteers for fulfilled assignments and request their feedback via surveys. All system communications use Y-branded templates to keep volunteers engaged and informed.

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DEMONSTRATE COMMUNITY BENEFIT

The system automatically calculates impact metrics for each volunteer project, including number of volunteers, shifts, hours, people served, donations collected, and other project-specific metrics. Data can be aggregated across all projects and branches to capture the comprehensive impact of YMCA volunteers and help make a stronger case for charitable support from donors and partners.

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Y-USA COLLABORATION

VolunteerMatters collaborated with Y-USA to develop a platform that aligns with the Y brand, promotes volunteer best practices, and provides automated aggregation of volunteer project statistics. This collaboration also allows us to easily introduce new system features specific to the needs of YMCAs.

TRAINING AND SUPPORT

Your VolunteerMatters subscription includes everything needed to get new users up-to-speed quickly and support their ongoing needs. The YMCA-dedicated support portal provides access to training seminars, knowledgebase articles, and customer support representatives.

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GETTING STARTED

The setup process has been streamlined to get your YMCA up to speed quickly, customizing the system to your needs within days. Please contact Michael Koch for more details via email (mkoch@volunteermatters.com) or phone 203-987-3339 x808. You may also register for a live demonstration at any time.