Volunteer Engagement

Simplified and Amplified

Free Up Staff Time.

Keep Volunteers Vetted & Qualified.

Engage Happy Volunteers.

Professionalize Your Procedures.

Follow a Proven Recipe for Extraordinary Volunteerism.

Realtime Support from Volunteer Professionals.

Volunteer Vetting and Onboarding

Sleep better at night knowing your volunteers have been properly vetted and onboarded.

Vetting and onboarding checklists aren’t enough.  There’s too much opportunity for things to fall between the cracks.  VolunteerMatters gives nonprofits a central place to implement, enforce, and audit their vetting and onboarding policies.


  • Customize application requirements.
    Application questions, electronic agreements, background checks, certifications, training courses, reference checks, interviews – we handle them all.  Define which credentials are required for each volunteer role.


  • Self-service onboarding. 
    Let the volunteer fulfill their vetting and onboarding requirements on their own while prompting administrators to ‘approve’ things when necessary.
  • Staying qualified.
    Set how often volunteer credentials must be repeated and let the system prompt the volunteer to repeat/update a credential when the time is right.

“VolunteerMatters has helped provide structure, from contacts and credential tracking to project setup and volunteer metrics.

Curtis Cecil, The YMCA of Greater Charlotte

Volunteer Recruitment Landing Pages

VolunteerMatters makes it easy for volunteers to find opportunities and engage with you.

Easily create an unlimited number of volunteer recruitment pages to advertise your volunteer initiatives and the specific roles volunteers can click to sign-up.

  • Anyone can create a recruitment page.
    No web design experience necessary. If you can fill out an online form, you can create recruitment pages with ease.


  • You set the rules.
    You define the roles, when and how many are needed, if and how to allow group volunteers, and more.


  • Social media integration.
    Encourage your volunteers to promote your volunteer project with one click. VolunteerMatters builds the post for you with the project image, name, description and link to direct traffic to your new recruitment page.

“We learned quickly we needed a better way to advertise volunteer openings to the public and process clearances.  VolunteerMatters allows us to do that in a clean and organized way, allowing staff to focus on programming rather than administrative tasks”

-Jackie McCann, Nationalities Service Center

Attendance and Time Tracking

Honor the value of your volunteers’ time by accurately tracking their hours.

Throw away your paper sign-in sheets.  Choose your preferred mode for time tracking to keep things super simple.

  • Self-Check-in.
    Allow volunteers to check-in/out via a kiosk or their own phones. VolunteerMatters can even check the volunteer’s location to assure they are physically present before allowing check-in.
  • Timesheets.
    Allow certain volunteer positions to self report hours in a timesheet fashion.


  • Auto-Credit Hours.
    You may also allocate a predetermined number of hours a volunteer will be credited based on their assignment to a position or upon completion of a task.

“The VolunteerMatters interface is straightforward, allowing our very senior volunteers to navigate with ease.  The platform also allows us to set up a check-in/out kiosk, which is a big time-saver for us.

Frantz Brutus, Military Heritage Museum

Mobile Responsive Portal

Your staff will be empowered to manage volunteer engagement from the palm of their hands.  Your volunteers can apply, sign-up, check-in/out, manage their profile, run their own reports, and submit feedback from any device.

Landing Pages

Easily launch a recruitment landing page for each of your projects.  Provide clarity around the volunteer opportunity and how/when your volunteers can participate. Let the sign-ups begin!  

Volunteer Registration

Completely customize your volunteer application and approval process per volunteer position.  Unique vetting and onboarding requirements may include:

    • Electronic agreements
    • Background checks
    • Certifications
    • Trainings
    • Reference checks
    • More



“The VolunteerMatters’ interface is straightforward, allowing our very senior volunteers to navigate with ease.  The platform also allows to set up a check-in/out kiosk, which is a big time saver for us.”

Frantz Brutus – Military Heritage Museum

Automated Communications.

Volunteers receive automated confirmations and reminders via email or text based on the preferences they set in their profile.  Automated communications notify administrators when action is required, thank volunteers and request their feedback. Administrators may also manually initiate communications to invite potential and active volunteers to sign up for specific needs. Invitees can be selected from the contact database according to skills, interests, qualifications and preferences.

Attendance Tracking

Automate attendance tracking with our kiosk web app that can run on any device.  Alternatively, your volunteers can check-in and out from their personal smartphone.  You can also activate geo-fencing that assures volunteers are on-site before allowing check-in from their phone.

“VolunteerMatters helps give our volunteers the sense of belonging and membership they deserve.”

Jacob Williams – K9s for Warriors

More Features

Promoting Volunteerism

  • Volunteer Project Catalog
  • Recruitment Landing Pages
  • Email Invitations
  • Social Media Integration

Eliminating Barriers to Engagement

  • Electronic Agreements
  • Background Checking
  • Volunteer Training
  • No App to Download
  • Empower Your People

My Volunteer Portal

  • Self Sign-up/Check-in
  • Multi-tier Volunteer Administration
  • Automated Alerts/Reminders
  • Giving Thanks

Automated Thank Yous

  • Important Dates
  • Milestone Tracking
  • Appreciation Events 
  • Get Feedback

Automated Feedback Poll

  • Narrative Capture
  • Response Rates
  • Project Ratings
  • Measure Impact

Customizable Reporting

  • Volunteer Activity
  • Credential History
  • Excel Friendly