Our Customers Love Us

Working with VolunteerMatters has proven to enhance our engagement, and has improved reporting capabilities for our agency. By efficiently tracking volunteer activities and preferences, we can better match volunteers with opportunities and demonstrate their impact to stakeholders, ultimately strengthening our mission.

Our largest fundraiser requires the use of over 300 volunteers over a period of 3-4 weeks. VolunteerMatters allows us to manage these and other volunteer shifts efficiently. It reduces the staffing burden of management by allowing volunteers to sign up for shifts. It gives management a quick view of the staffing levels. And it allows for feedback from volunteers for process improvement.

We love partnering with VolunteerMatters. VolunteerMatters is a great tool to help keep all operations running and organized.  We love that volunteers can see the calendar and volunteer opportunities and sign up on their own and manage their own schedule. Also we love the fact that we can send group emails. It really helps keep our volunteers informed. Great communication tools. The support has also been great with VolunteerMatters.

Before VolunteerMatters, we did not have any other software program to manage our volunteers. We did it all by hand, and to tell you the truth it was sort of a mess. We had files for every volunteer, but we were not able to systematically keep track of what volunteers needed or achieved. With Volunteer Matters, life has been simplified. We are even using the system to track demographics and impact metrics!

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We were inspired by a video we saw about VolunteerMatters, which showed us all the capabilities and functions that the system had, and the fact that it could interface with our website. The ease with which volunteers can simply log in, or set up calendars and projects, made using Volunteers Matters the easy choice. It covered our full gamut of needs.

In the last 5 months I have been able to easily correspond with our volunteers, create shifts for them to sign up for, and am able to track hours of dedication from the amazing people who volunteer for us. This software saves me countless hours each month that I used to spend manually entering info into spreadsheets. I am so thrilled by it and can now focus on creating new avenues for our volunteers to continue impacting our community.

VolunteerMatters historically has had a fantastic relationship with the YUSA and local YMCA’s throughout the country. They provide a streamlined process that can be fitted to each volunteer role which I’m thankful for! It is a detailed software that understands the value of onboarding, training and managing volunteers. I appreciate that the volunteers' information is all under their own personal profile where volunteers can review their onboarding progress, past volunteer opportunities they supported and their total volunteer hours. It is a great software and cannot imagine going to any other competitor. What I also feel is unique about VolunteerMatters is that they have a dedicated team who is available anytime through email and/or phone call which has been a lifesaver for me while I continue to develop the software to meet our Y’s needs.

Previously our company was tracking volunteers using excel and pen and paper, and while that worked for a very long time as our reach grew, it became apparent that a more formal and automated database was needed. VolunteerMatters allows us not only to keep track of our (over 1000!) volunteers but it also gives volunteers the power to ‘choose their own adventure’ when it comes to donating their time. Some of the benefits we’ve seen so far is that it’s made communicating with our volunteers easy and efficient, which has allowed us to be more thoughtful and intentional in our messaging. It has also automated many processes for our volunteer coordinators which has made space for them to build deeper relationships with our volunteers and target more larger scale projects!

We have been working with VolunteerMatters for two years now and love it! We are able to prepare reports, record accurate data and have our volunteers submit their hours through this data software which has made a big difference in convenience for our staff and our volunteers.

We chose VolunteerMatters because it allowed us to do more things which were effective for time management and it provided a bit of cost savings each year in not having to upgrade software and buy separate licenses for each staff member.

In 2020, the pantry used an excel spreadsheet and calendars to schedule volunteers and document volunteer hours. Staff members used email and phones to communicate with people interested in volunteering. We were looking for a system that could automate some of our tasks such as providing information for potential volunteers and tracking training for current volunteers. We compared VolunteerMatters and other online programs to our current process.  We were impressed with the features and customer service that we found in VolunteerMatters.  We were glad to have all of our questions answered. We were provided with support to help understand how a new system could accomplish things that we currently did not have in place.  We have received great feedback from people who were searching online for a place to volunteer. This past week a family of four was arranging a time for their entire family to volunteer together. They appreciated that they could read what tasks we needed, compare their schedule with our online available shifts, and schedule their first shift. They stated they really appreciate the professional look and ease of registering.

We are grateful for the VolunteerMatters software that has made our work more efficient. We appreciate the customer support such as our assigned Success Coach who listens to our questions and provides answers and guidance as we use new features in the database.

VolunteerMatters through a local Los Angeles-based YMCA site. VolunteerMatters was touted as an 'amazing software for all volunteer needs.' Compared to our old software set-up, VolunteerMatters has consolidated three separate software/platforms into one! We can now accept applications, forms/waivers, and shift sign-ups all within VolunteerMatters. With several hundred volunteers supporting the shelter, switching to VolunteerMatters will save us so much time and energy.

There were many reasons why we decided to switch from Volgistics to VolunteerMatters. The Administrative interface was much easier to use; the fact that volunteers could have their profile made our programs look more professional and would help engage the volunteers more; the ease with which we could track volunteers and their service hours was substantially more; we could now easily house our programs and sign up schedules; Volunteer Matters also helps us configure credentials for volunteers to complete prior to sign-up for programs (which in and of itself saves of a lot of time); and all of these functions are available at about the same price as Volgistics, too. It has been about 2 months since our transition and we have already seen a big difference in the way we engage our volunteers.

Before working at OUTMemphis as a staff member, I volunteered for more than 3 years as a front-desk assistant and as a youth group facilitator. We used Volgistics to sign up for shifts, but that was basically it. I never engaged with my volunteer profile, there were no specific titles or positions I could hold, and I never received any communication from the volunteer coordinator through the platform (just direct emails). With VolunteerMatters, all of those functions and more are accessible, interactive, and autonomous. Not only do volunteers self-schedule their shifts, they can also self-report the hours they've worked and edit their profile preferences to their liking. There's an unlimited amount of shift roles that I can create, so volunteers can work with me to create their own role, schedule, or position! VolunteerMatters aligns seamlessly with our value of having a fully-engaged community that can create its own opportunities.

As stated above, Volgistics did not have the visual or operational format that I was looking for as a new hire. Given the tremendous growth we've experienced over the pandemic, I wanted a platform that had the infrastructure to be more than a scheduling tool. VolunteerMatters also acts as a volunteer hub for OUTMemphis. And with volunteers being one of our foundational values, it's been easy to create a space where any questions can be answered, new opportunities can be viewed without a login, and all volunteer communication can be consolidated in one place.

VolunteerMatters gives us a solid platform to post our available volunteer positions, creating better organization and a sense of belonging to a community.

The software we used before was SignUp.com, a free program. Five different software packages (including VM) were thoroughly researched by our previous Volunteer Coordinator, Emily Wilson.

VolunteerMatters stood out for these four very important elements:

1. Tracking - being able to track exactly what and when our volunteers had signed up for and completed.
2. Visuals for the volunteers - easy to register online, nice show graphics and descriptions, easy to determine what shows are available and which positions, easy to sign up for assignments, easy to withdraw from assignments, if needed. Basically, attractive and easy "self service" use for our volunteers.
3. Reminders to volunteers - number of reminders sent, and timing is perfect.
4. Notifications to the organizer of newly registered volunteers, and when a volunteer withdraws.

Ease of management and volunteer tracking. With the number of volunteers we need for our programs, we need an easy way to manage them.

We were using Playerspace, it was not a good fit for volunteer management for the types of programs we were running.

We chose VolunteerMatters because it was a recommendation from YUSA and other Y’s that use the software.

VolunteerMatters has helped us to mobilize our community to end homelessness with immediate opportunities from people of all ages to get involved!

VM has given us the opportunity to engage with the community on higher levels! It allows folks to see exactly how they can get involved with HC and sign-up for a specific job that meets their skills! We are truly grateful for VM and all their hard work for helping us get the best volunteer program available!

The Pavek Museum’s current volunteer program is only about a year and a half old. Initially, we used Sign Up Genius. However, we recognized that as the program grew, we would require volunteer management software capable of handling more tasks beyond shift sign up such as tracking hours, generating reports, and creating more specific project roles. Our President and CEO had previous experience with VolunteerMatters. After conducting thorough research and comparing it with other software options, we decided on VolunteerMatters. I can already see how much time it saves me as the manager of the volunteer program. For our volunteers, it streamlines the sign-up process, providing them with more information about the shifts or projects upfront, and it automatically tracks their hours, eliminating the need for manual tracking as they used to do.

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We used Sign Up Genius when we created the new program, but we needed a volunteer management software that could enhance volunteers' experience with us, making it more seamless, and also save staff time by automating tasks like sending reminder emails and tracking hours.

Much of our mission is accomplished through grants for funding. Tracking volunteer work hours and efforts is essential to accounting for that grant funding. VolunteerMatters nails it, hands down! We can report to our funding partners every step of the way with work projects all year long.

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We tried spreadsheets and manually filing sign-in sheets from projects. It was a disaster and time killer. VolunteerMatters gave us tracking and communicating options we never thought possible.

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We shopped around, watched online “sales pitch” videos, and talked to similar organizations. VolunteerMatters immediately got our attention with the great demo and training videos available.

After COVID we reinvented Gritman's volunteer program. We recognized the need to supplement staffing shortages and to support a fatigued staff and felt that volunteers were the answer. With several universities in close proximity to our medical center we understood the potential but were quickly overwhelmed with the volume of volunteers available to us. With the extensive documentation required to safely put volunteers in patient care settings we needed a program that reassured us that we could manage this incredible opportunity while maintaining the high standard required for our extensive onboarding process.

Prior to VolunteerMatters we used a paper onboarding system supported with an Excel spreadsheet. We compared you to many other software programs. We made this switch to Volunteer Matter for its ease of use, customization and strong support system. It was clearly the best value for the services we needed. It has proven to be an excellent choice and we continue to receive amazing ongoing support.

Having a standardized way to handle the influx of volunteers has proved invaluable as we experience a high volume of volunteers being located near two major public universities. Instead of being reliant on paper and email, VolunteerMatters has allowed us to transition to a facility that is able to handle a high influx of registrants for volunteering with a clear and simple process to do so. Not even after a year can we see better organization of our volunteers which has led to more opportunities, better standardization of a volunteer onboarding, scheduling systems which accommodate our different unit placements, and ensuring such a large amount of registrants (currently 300) can all be properly credentialed.

An association our size needed an official program or software to manage the thousands of volunteers that serve annually. The benefits have included organized volunteer opportunity postings, tracking of volunteer info, expiration reminders on CBCs/trainings/etc, and has improved our record keeping.

Prior to VolunteerMatters we used multiple different vendors to run the CBCs over the years. Everything else was done in the branch individually and we had no formal tracking program or postings for volunteer opportunities. VolunteerMatters has really streamlined the process.

As we have continued our growth and expansion to other cities, we knew it was time to update our Volunteer enlistment and documentation program. We were inspired to utilize VolunteerMatters because it fits our organization’s needs in so many ways! For example, VolunteerMatters is user friendly for both administrators and Volunteers, it provides the pertinent Volunteer data we need, and it makes it easy for us to keep Volunteers engaged and included in our mission. The main benefits we have experienced are increased efficiency and organization.  We now have more time to address other tasks and duties. In short, VolunteerMatters gives us the ability to quickly reach our Volunteers all at once with clear messaging. It has been a lifesaver!

VolunteerMatters assists our staff in recruiting and onboarding new volunteers. Once a volunteer completes the onboarding process, they are able to begin their volunteer journey with one or more of our 40 club locations.

The Reporting aspects of VolunteerMatters is what sold us! The Feedback feature, for example, is a great tool that has already helped us enhance our volunteer experience!

VolunteerMatters opened up possibilities that were not previously available to us. A lot of the frustrations that I had were alleviated with our VolunteerMatters partnership. From the customizable website, hands-on customer service, and top-notch tech support, this is what I was looking for to take us to the next level of impact.

VolunteerHub was great as a starter platform where our organization previously had none. But as with most starter-level platforms, it came with limitations. We outgrew those limitations, and it was time to switch to a platform that allowed us to spread our wings.

VolunteerMatters enables our agency staff to create volunteer projects for broad or focused audiences and allows volunteers to engage with us on projects that match their interests, abilities and credentials on a platform that's accessible and easy to use.We did not have any digital volunteer software prior to choosing VolunteerMatters. We appreciate the customization it allows, its ability to grow with us as our program expands, and the great customer support and online resource center.

We were previously using a system that was a step in the right direction to help us bolster our volunteer force, but we had to work outside of the system often to accomplish many of the volunteer management tasks. It was also confusing and difficult for our volunteers to use, so our team decided to investigate other volunteer management solutions. We had demoed a few solutions, but were blown away with VolunteerMatters’ capabilities, ease of use, and research-based approach to volunteer management. The support along the way has also been extremely helpful in making sure we are set up for success not only from an administrative standpoint, but also from the user’s end.

The biggest draw was the ease of use for both the administrators and the volunteers. We also love the reporting that VolunteerMatters provides!

Volunteers are essential to the YMCA mission. Without them, we wouldn’t be able to serve the thousands of people in our community to live healthier lives.

We switched to VolunteerMatters as we needed a platform that would allow us to work easily with large corporations looking for volunteer opportunities. Since we switched, we have had a higher turn out and retention rate of volunteers than ever before.

We looked at other options including our existing Raiser’s Edge system but the [Raiser's Edge] public facing interface was not easy to navigate. We needed something simple and user friendly!

Volunteerism has been at the core of the Y since our founding. We chose VolunteerMatters to work with because we know we only have one chance to make a positive first impression. VolunteerMatters allows for a seamless onboarding for our volunteers that removes barriers that could discourage a potential volunteer. VolunteerMatters allows us to retain historical data on both individual volunteers and the impact of the volunteer program in general in a consistent manner across all of the branches that make up our Association.

We would not be able to accomplish what we do without our volunteers, they accomplish 68% of the work done at Food for Others.

We felt VolunteerMatters understood our world and would work hard to make sure our volunteers had a positive experience when signing up or gathering information on what they wanted to help us with.

We went from an Excel spreadsheet to Signup Genius. We needed to get a “grownup” version of software that would be able to capture information and in turn be more methodical and strategic with our volunteer program, be ahead of the curve rather than putting out the fires.

We chose to work with VolunteerMatters to help us streamline registration, paperwork, and management of our database of nearly 200 active volunteers. It has been useful to have a central location where volunteers can upload documents, especially our CDL volunteers who have to provide us with current required documents throughout the year. VM is a convenient resource for the volunteers to find details and updates regarding their assignments as well as an avenue for Farm Rescue to communicate our needs to specific groups of volunteers using the report filtering tools within the software.

At the YMCA of Metropolitan Los Angeles, volunteers play a vital role in the fulfillment of our mission. They are involved at the highest levels of leadership and strategy in board and committee positions as well as on the frontlines as food distribution line helpers, camp counselors, membership ambassadors, volunteer campaigners and more. We are only able to have the incredible impact we do because we are supported by and partnered with our volunteers.

A team of staff and volunteer leaders at the YMCA of Metropolitan Los Angeles spent significant time in discussion with one another and with YMCA colleagues across the country to determine how best to address our need to more thoughtfully manage the volunteer registration and onboarding process. We discovered that VolunteerMatters exceeded our expectations early in the relationship. The benefits we have already experienced and foresee continuing are many and varied: easy access for volunteers and the ability to see and sign up for multiple opportunities; ability for staff to broadcast opportunities to large and/or specific audiences; centralized and consistent data collection and reporting; and more.

Prior to VolunteerMatters, we had several different types of software to track volunteers, most recently an Oracle-based customized system we called “YMAPSS.” We had also contemplated using other platforms that we currently use for other purposes such as Raiser’s Edge, ActiveNet, and even Dayforce. Ultimately we selected VolunteerMatters due to its background in YMCA volunteerism, the positive feedback we received from other associations that had already begun using the system, and the excellent customer service provided by all members of the VolunteerMatters team from Support all the way to the President.

VolunteerMatters will help us streamline our application process, eliminating a dated system that was neither simple nor efficient. VolunteerMatters will not only make the volunteer experience more enjoyable for our current volunteers, but it will also allow us to better recruit new volunteers.

I was looking for a way to streamline volunteer assignment signups, communications with volunteers, and collect volunteer feedback. I’ve already received feedback from our volunteers that they appreciate the ease of signing up for shifts and tracking their hours.

Volunteers are crucial to the YMCA achieving its mission of promoting healthy spirit, mind, and body for all. Our volunteers live, play and work in the communities in which they serve and they are a constant source of insight into how we can improve our programs.

Our Y serves 12 counties in 2 states. With such a large service area, we knew we needed to have a robust volunteer data management system. We wanted to make sure we were screening and training volunteers without having them have to repeat paperwork with each program and branch in which they worked. We are happy with the way we can easily see who has completed the steps in our screening and onboarding process. We also like that you can upload documents so things like reference check information can be stored with a volunteer's profile. It has also been great to be able to pull up rosters for annual programs. Being able to email everyone who worked on a project the previous year to see if they want to return and help us the next year is very convenient for us and our volunteers. Categorizing our projects by their impact area has helped volunteers who are passionate about certain types of work to get involved in what is happening across our association and not just at one branch.

Our VolunteerMatters portal allows us to communicate with volunteers and store data in a really dynamic way. The interface is user-friendly for staff and volunteers alike and the learning management system integration is exactly what we were looking for!

Having this easy-to-use volunteer portal has made our volunteer program more approachable to people across the city of Denver. It has also made it easier for us to promote new volunteer opportunities to our community.

Volunteers are a critical part of the Mystic Valley YMCA's ability to meet its mission. We offer multiple programs addressing Food Insecurity, including operating 3 food pantries which collectively distribute over 2.5 million pounds of free, nutritious food annually to the 29,000 individuals we serve.

We became interested in VolunteerMatters when the number of volunteers we had spiked during the service demands presented by the COVID-19 pandemic. Multiple administrative staff were coordinating the recruitment, screening, onboarding, placement and support of volunteers while simultaneously working in direct service and it was too easy for paperwork management to get confusing or for people to fall through the cracks and get frustrated that the process was taking longer than anticipated. VolunteerMatters enabled us to create volunteer opportunities unique to our sites and different programs, streamline our credentialing process, keep all volunteer information in one location, integrate with our online training provider for any required trainings, and more.

We are more organized and able to move volunteers through our process much more quickly and efficiently, all while ensuring that every volunteer has completed all of the required policy review and approval, safety training, and background check screenings. We just went through our first round of annual reminders to volunteers, and that automated process was very helpful in making sure that our volunteers have refresher training and new background checks each year.

We learned quickly we needed a better way to advertise volunteer openings to the public and process clearances.  VolunteerMatters allows us to do that in a clean and organized way, allowing staff to focus on programming rather than administrative tasks

Volunteers play a vital role in helping support our staff team with the work that we do on a daily basis. Especially during the pandemic when we had to shift our volunteer opportunities, we had a great response from our volunteer community to support the new things that we could offer through volunteer service and the VolunteerMatters platform was a great help in organizing these activities.

We saw a need within a growing volunteer community to be more efficient in how we organized our Volunteer Program across our YMCA Association. VolunteerMatters has helped provide that structure from contacts and credential tracking to project setup and volunteer metrics. The team at VolunteerMatters is also very supportive of our work with responding to questions and assisting us with making sure we have the best setup for our needs.